Terms and Condition

Thor Travel is licensed & authorized tour operator by the Icelandic tourist board and is governed under Icelandic laws. ID: 520121-3070 and VAT: 139967. Tel: +354 699 1532. Email: info@thortravel.is. Address: Maríubaugur 29, 113 Reykjavík Iceland.


  • All cancellations must be made in writing and should be sent to booking@thortravel.is.

  • You can cancel your day tours up to 48 hours before departure time of the tour and receive a full refund.

  • No refund is given if a tour is cancelled within less than 48 hours before the departure time of the tour. We hope you understand but by that time we will have already made all the arrangements for your tour and cannot sell your seat out to another person.

  • Please note that other cancellation policies may apply if you have made your reservation through a travel agency or third party.

Group bookings

  • The minimum cancellation notice for group bookings of 8 guests will be 72 hours.

  • The minimum cancellation notice for group bookings of 10 guests will be 96 hours.

  • The minimum cancellation notice for group bookings of 15 guests will be 4 weeks.

  • The cancellation notice for group bookings of more than 38 guests will be 12 weeks unless otherwise noticed.

Cancellations due to weather

  • On rare occasions, we may need to cancel a tour or activity, in full or in part, due to harsh weather conditions. We will only do so if we feel the weather might put you or someone in our team at risk. For all cancellations due to weather, we will first contact you and offer you an alternative tour/activity or give you the opportunity to change your dates.

  • If an alternative tour or date does not work for you, we will give you a full refund.


  • While the company shall do everything reasonably possible to provide your tour itinerary and details as planned, Thor Travel reserves the right to alter itineraries or transport if required to do so.

  • The majority of any such alterations will be minor and we will try to advise you of them as soon as possible.

  • Thor Travel reserve the right to alter routes, itineraries or agenda without prior notice, should the necessity arise. No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes outside the control of Thor Travel. All such losses and expenses are the personal liability of the traveler.


  • Guidance is in English.


  • Sturdy shoes and warm outdoor clothes should be worn when travelling in Iceland during any season. Nature is the main attraction on our journeys and a short outdoor walk may be included to fully enjoy the tour.

Food & beverages

  • Kindly limit consumption of food to “snack type foods” (candy, chips, cookies etc.). Only beverages in covered containers are allowed on board.

Re-boarding after stops and rest breaks.

  • When you get off the tour bus on sightseeing stops and rest breaks while on a day tour with Thor Travel, the tour guide will announce the duration of the stop and the scheduled departure time. It is your responsibility to re-board the bus at the scheduled departure time. If you are missing or late for the scheduled departure time, the tour bus will not wait for you as we will have to keep to the tour schedule. Thor Travel will not refund the tour nor cover any costs incurred because of a failure to re-board the tour bus on time. In the event of your failure to re-board the bus on time, you will have to make alternative transport arrangements at your own expense.


  • Unless specifically listed, meals and refreshments are not included. During full day excursions there is a lunch stop at a local restaurant.


  • All tours and activities are undertaken at the responsibility of its participants. Thor Travel does not take any responsibility for accidents which are caused by its customers or can be traced to their own actions. Participants realize before undertaking all tours stating that they realize that all outdoor activities carry an inherit risk that they assume by booking said activity.

Payment & refund

  • We require full payment at the time of the booking. All prices on the website are per person, unless stated otherwise. All prices include VAT and taxes. All extra cost at the attraction’s stops is included, for example parking fee.

  • Payment for our tours is made through secure payment gateway. When you make the payment through our site, a full payment is charged to your credit card. We pledge to make that process as secure as possible and we use SSL security through GlobalSign.

  • Tours and services are subject to currency fluctuation and conditions of cooperative contractors that may provide transportation and other services.

  • We offer refunds if the tour does not operate at all during your stay in Iceland. If a tour is cancelled due to weather condition the tour is refunded or you can book another day.

  • Payment will be listed as Thor Travel.

  • For tours purchased through travel agencies or third parties, please take your original voucher to the travel agency and ask for your refund after reconfirmation the tour cancellation with our office.

  • Sightings of the Northern Lights are never guaranteed. Please note a refund is not possible once the tour is provided, but we offer re-tries.


While Thor Travel strives to provide accurate information, the website may contain inaccurate, incomplete, or out-of-date information. Thor Travel takes no responsibility for errors or omissions in the content of the website and makes no commitment to update such information. Thor Travel shall not be liable for any damages relating to the use of, or reliance upon, the website or such information, features, material, or services.


  • Thor Travel declines responsibility for any loss, damage, accident, sickness or changes in schedules caused by weather, strikes or any other irregularity outside of our control. We reserve the right to alter routes or departure times when necessary due to weather.

  • All information you give to the seller will only be used regarding your booking, for example if we need to contact you before or after the tour, we will use third party services to manage your booking and collect reviews.

  • The Icelandic law requires each passenger to fasten their seatbelts while on board. Not complying with the law can lead to expulsion from the bus.

Complaints & Comments

  • We are continuously working on improving our tour and service and much appreciate feedback from our customers. If you have any complaints regarding our tours, please contact us right away (+354 699 1532) or send email to info@thortravel.is and we will reply to you as soon as possible.

Visiting ThorTravel.is

By visiting the website of Thor Travel you accept following the basic rules of conduct below and all applicable laws. By visiting www.ThorTravel.is you promise not to:

  • Use any information on the website for any commercial purposes without expressed authorization by Thor Travel.

  • Send any kind of bulk unsolicited advertising, promotional information, email, chain letters or pyramid schemes of any sort or other solicitation to any person using the website Search, mine or link any data or information to or through the website without consent and authorization of Thor Travel.

  • Adopt a false identity if the purpose of doing so is to deceive or defraud users or Thor Travel.

  • Collect or store personally identifiable information about any other individual on the website.

  • Threaten or abuse people using the website or otherwise stalk, repeatedly contact or harass users.

  • Interrupt users of the website or otherwise act in a way that negatively affects their use and experience of the website.

  • Post any kind of hateful, vulgar, or obscene content or information that can be distasteful, offensive or defamatory or invades another person’s privacy or proprietary rights.

  • Impersonate any other person or misrepresent a relationship with any person or entity, including misrepresenting a relationship with Thor Travel.

  • Post content that contains any kind of viruses, cancel bots, Trojan horses, harmful code, or other computer software or program designed to interrupt the website, proper functioning of any software, hardware, equipment, or materials used in connection with the website or the ability of users to enjoy the website.

  • Violating any of the guidelines set forth above, or any other aspect of these Terms & Conditions will result in termination of your rights to use the website without notice.